FAQ

StillHigh Returns, Exchanges & FAQ

Our mission is to offer unbeatable value and unforgettable rewards — while keeping things fair and crystal clear.

Are all sales final?

Yes. Each StillHigh item is printed on demand just for you. That means no reshelving or restocking.

However, if your item arrives misprinted, damaged, or defective, we’ll replace or refund it — just email us a photo within 7 days of delivery at info@stillhigh.com.

Can I return or exchange if I order the wrong size?

Unfortunately not. We don’t offer returns or exchanges for size issues or buyer’s remorse. We recommend checking our sizing chart carefully before placing your order. When in doubt, size up!

Why can’t I cancel or modify my order?

Once you place an order, it goes straight into automated production and also triggers your golden ticket entry for the giveaway. This ensures fairness and speed — we can’t slow down the system to make changes after checkout.

What happens if my item is damaged or incorrect?

We’ll make it right! Just send a photo and short explanation to info@stillhigh.com within 7 days and we’ll reprint or refund it at no cost to you.

Where do returns go?

If we approve a return due to a defect, it’ll go to our fulfillment partner’s facility — not a retail warehouse. Most of the time, we won’t even need the item sent back unless specifically requested.

Do you ship internationally?

Absolutely. Keep in mind that customs fees may apply, and we’re not responsible for international delivery delays or fees. Contact your local postal service for more info if needed.

What if my package is lost or stolen?

At this time, we don’t cover lost or stolen packages unless shipping insurance was added. We recommend choosing tracked shipping at checkout when available.

Still stuck? Reach out anytime — our support is powered by chill humans.