StillHigh®

Shipping Policy

Last updated: March 5, 2026

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At StillHigh®, many of our products are made to order and fulfilled through trusted production and shipping partners. This helps us offer a wider range of gear while maintaining quality and flexibility. The policy below explains how order processing, delivery estimates, tracking, international shipping, split shipments, and address issues are handled.

Order Processing

Most orders are processed within 2–7 business days before shipment.

Because many StillHigh® items are produced on demand, processing times may vary depending on the product, size, color, stock availability, and seasonal order volume.

After checkout, you will typically receive:

• an order confirmation email after purchase, and
• a shipping confirmation email with tracking once your order has shipped.

During major promotions, launches, holiday periods, or high-volume events, processing times may be slightly longer.

Shipping Time & Rates

Shipping time begins after your order has been processed and handed to the carrier.

Shipping rates are calculated at checkout based on destination, package weight, and available shipping methods.

Delivery estimates are not guarantees and may be affected by weather, customs, local carrier delays, peak season traffic, or supply chain disruptions.

Tracking Your Order

Once your order ships, you will receive tracking information by email.

Please allow 24–48 hours for tracking to begin updating after the label is created or the carrier picks up the package.

If you have not received tracking within 7 business days of placing your order, contact us at info@stillhigh.com.

Split Shipments

Some StillHigh® orders may ship in multiple packages.

This can happen when products are fulfilled from different facilities, packaged separately due to item type or availability, or routed through different production partners.

If your order is split, each package may have its own tracking number and may arrive on different days.

International Shipping

We ship to many international destinations supported by our fulfillment partners and shipping carriers.

International delivery times vary by destination and may be affected by local customs processing and final-mile carriers.

Duties, VAT, import taxes, and customs fees are the responsibility of the customer unless otherwise stated at checkout.

StillHigh® is not responsible for shipping delays caused by customs, border inspections, or country-specific import procedures.

Address Accuracy

Please double-check your shipping address before placing your order.

If you notice an error, contact us at info@stillhigh.com as quickly as possible. We will do our best to help, but we cannot guarantee changes can be made once an order enters processing or production.

Orders shipped to an incorrect address entered by the customer are generally not eligible for refund. If a package is returned to sender, we may be able to reship it to a corrected address, but additional shipping charges may apply.

Lost, Stolen, or Delayed Packages

If your package appears delayed in transit, please allow a reasonable window for carrier movement and tracking refreshes. If needed, we will help review the shipment status with the carrier or fulfillment partner.

If a shipment is confirmed lost in transit by the carrier, we may offer a replacement or refund when appropriate.

If a package is marked delivered but you have not received it, please:

• verify the shipping address on the order,
• check around entryways, mail areas, lockers, and side doors,
• ask household members, neighbors, or building management, and
• allow 24–48 hours in case of an early delivery scan.

StillHigh® is not responsible for packages reported stolen after confirmed carrier delivery, but we will still do our best to help guide you through next steps.

Undeliverable or Returned Packages

If a package is returned because of an invalid address, failed delivery attempts, refusal, or inability to deliver, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

Shipping Delays

Shipping estimates may be extended by weekends, holidays, severe weather, customs holds, or carrier service interruptions.

A pre-shipment or label-created status does not always mean the package is moving yet. In many cases, the label is created first and tracking updates once the carrier scans the shipment into its network.

Need Help?

If you need help with a shipment, please email info@stillhigh.com and include your:

• full name,
• order number, and
• tracking number, if available.

For information about refunds, returns, or damaged items, please review our Refund Policy.

You may also want to review our Terms of Service, Privacy Policy, and Contact Page.

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Thanks for riding with StillHigh®.
Stay fly. Stay high.