StillHigh™ Refunds & Returns Policy

Thank you for shopping with StillHigh™. Our goal is to provide a seamless shopping experience and ensure every order meets the highest standards for quality and customer satisfaction. Please review our updated policy regarding returns, refunds, and order issues.

Returns

Most of our products are custom or made-to-order, which means we generally do not accept returns for reasons such as change of mind, ordering the wrong size, or buyer’s remorse.

However, if your item arrives defective, damaged, or incorrect, you are fully eligible for a replacement or refund.

We encourage all customers to carefully review product details, sizing guides, and specifications before placing an order.

Damaged, Defective, or Incorrect Items

If your item arrives with a manufacturing defect, print error, shipping damage, or if you receive the wrong product:

1. Contact us at info@stillhigh.com within 7 days of receiving the item.
2. Include your order number, a description of the issue, and clear photos showing the problem.

Once approved, we will:

• Provide a replacement at no cost, or
• Issue a refund to your original payment method.

Refunds

Refunds may be issued under the following conditions:

• The item arrived damaged or defective, and you prefer a refund instead of a replacement.
• The incorrect item was received.
• Your order was lost in transit and never delivered (confirmed via tracking).

Important Notes:

• Refunds are processed back to the original payment method.
• Shipping fees are non-refundable unless the issue is due to our error.

Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs for any items returned without defect (example: wrong size ordered).

StillHigh Responsibility: If the item is defective, damaged, or incorrect, StillHigh™ will cover the full cost of return shipping or provide a replacement at no cost.

Lost or Stolen Packages

• If tracking shows your package is still in transit or lost, we will work with the carrier to resolve the issue. If confirmed lost, you will be refunded or sent a replacement.
• If tracking shows the package was delivered but cannot be located, please check with neighbors, household members, or your local carrier. Allow up to 48 hours, as carriers sometimes mark packages as delivered prematurely.
• Unfortunately, StillHigh™ is not responsible for packages stolen after confirmed delivery.

Order Cancellations or Modifications

Orders can be canceled or modified within 1 hour of placement. After this window, items may already be in production or fulfillment and cannot be changed.

Quick Reference Guide

Contact Us

For all questions or claims, please reach out to us at info@stillhigh.com. Our team will review your request promptly and ensure your experience with StillHigh™ meets expectations.

Thank you for being part of the StillHigh™ Tribe.
— The StillHigh™ Customer Experience Team